It's Genie!

Turn customer emails into actionable insights

Uncover top feature requests, recurring issues, and valuable feedback - delivered in Slack and weekly reports. Build what your customers truly want.

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Get feedback from your customers directly in Slack

Features

Listen to your customers

Analyze

Turn Customer Support Emails into Useful Feedback

Automatically scans emails for feedback and organizes it for you.

No more guessing - capture what customers are actually saying.

Saves your support team time and you don't miss critical insights.

Prioritize

Spot Your Customers' Biggest Problems Fast

Know the issues that frustrate your customers most.

Identifies recurring problems from customer support emails.

Focus on solving what matters most to your customers.

Summarize

Clear Reports, Actionable Insights

Stay informed without spending hours digging into data.

Get daily & weekly reports highlighting top requests and issues.

Clear, actionable insights delivered directly to your Inbox and Slack.

Sync

Visibility for your entire team

Feedback comes to you, no extra tools needed. Integrated with Slack.

Sends real-time updates and reports straight to your Slack channel.

Keeps your whole team aligned and informed.

80% of customer support conversations contain valuable product feedback, but most of it goes unnoticed

(Source: HubSpot)

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How it works

Automatically scans your customer support emails

Step 1

Sync your Gmail

Connect your customer support email in just a few clicks. No complicated setup - start immediately.

Step 2

Automatic Monitoring

We track all conversations without any extra effort from your team. Our system works in the background, 24/7.

Step 3

Extract Actionable Insights

We identify the most valuable feedback - top requests, common problems, and key trends. Insights are cleaned up and presented in plain language.

Step 4

Share Where You Work

Weekly summaries and updates sent directly to Slack and your Inbox. Keep your team informed without switching tools.

Step 5

Search and Analyze in Our Dashboard

Dive deeper into feedback with powerful search and filtering. Explore trends and focus on what matters most to your product.

Your Feedback Dashboard